The Consumer Code for Developers of Homes for Sale (the Code) was created with you (the Home Buyer) in mind. We designed the Code to give you added security and peace of mind when purchasing your new home from a Developer who has obtained an Build Secure Structural Defects warranty policy. 

If the Developer is a Code member, then they have a set of obligations as outlined within the Code which they are required to follow. If you are uncertain as to whether your developer is a Code member, please see Section 6 of the Code which provides a list of exemptions.

The Consumer Code for Developers of Homes for Sale (the Code) was created with you (the Home Buyer) in mind. We designed the Code to give you added security and peace of mind when purchasing your new home from a Developer who has obtained an Build Secure Structural Defects warranty policy. 

If the Developer is a Code member, then they have a set of obligations as outlined within the Code which they are required to follow. If you are uncertain as to whether your developer is a Code member, please see Section 6 of the Code which provides a list of exemptions.

Available Downloads

Please download a copy of the following:

Complaints Process for Consumers

Guidance
Notes

Consumer
Code

Did you purchase your property from a Developer who is part of the Consumer Code?

If so, we invite you to take part in a short questionnaire.

The questionnaire will provide us with invaluable feedback which will allow us to assess the level of service of the developer who completed the build of your property. 

This form should only take a short amount of time to complete and is confidential so you can be assured that we will not publish your responses or forward them to the developer.

Complete Survey

Did you purchase your property from a Developer who is part of the Consumer Code?

If so, we invite you to take part in a short questionnaire.

The questionnaire will provide us with invaluable feedback which will allow us to assess the level of service of the developer who completed the build of your property. 

This form should only take a short amount of time to complete and is confidential so you can be assured that we will not publish your responses or forward them to the developer.

Complete Survey

Transferring the policy into the new homeowner’s name:

If you have recently purchased a property, please ensure that you have requested your name to be changed on the final certificate to ensure that the Structural Defects Warranty Policy remains valid, and the policy is transferred to you.

Transferring the policy into the new homeowner’s name:

If you have recently purchased a property, please ensure that you have requested your name to be changed on the final certificate to ensure that the Structural Defects Warranty Policy remains valid, and the policy is transferred to you.

Need more help?

Please send us a message with your enquiry and we will be happy to answer your questions:

To amend the policy into the buyers name we will need some information via the purchaser's solicitor.

The request should have all of the following information and should be sent via email or post:

  • Policy Reference Number.
  • Copy of Current Final Certificate.
  • Name of the Buyer.
  • Address of the Property.
  • Completion Date.

Or

  • Proof of Ownership via Land Registry Document.
  • 2 Forms of ID for each Policyholder.

Please note that both the build and sale of the property must both be completed in full.

Once received, we can make the required amendments and provide a copy of the updated certificate in your name.

The buyers solicitor can email the information to Build Secure Solicitors: AHCISolicitors@twsahci.com